Privacy Policy
1. Introduction
At Aculab Technologies, we value our contacts' and customers' privacy when they show interest in our goods and services.
In order to provide user IDs and passwords for restricted areas of its websites, as well as for account management, administration, technical support, and marketing purposes, Aculab Technologies will use personal information.
Your personal information will not be rented, sold, or shared by Aculab Technologies with other organisations for their own marketing or data mining uses.
All marketing emails and e-newsletters contain instructions on how to unsubscribe.
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Emails sent by Aculab Technologies, along with any accompanying attachments, are considered confidential and are intended exclusively for the recipient, whether an individual or entity, to whom they are addressed. It's important to note that general email correspondence may express the sender's personal perspectives and thoughts, which may not necessarily align with Aculab Technologies' views. If you are not the designated recipient or responsible for delivering the email to the intended recipient, please be aware that you have received the email in error. Any unauthorized use, distribution, forwarding, printing, or duplication of this email is strictly prohibited.
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To reduce the risk of viruses infecting our systems, we update our anti-virus software on a regular basis. You should be informed, though, that there is no full guarantee that any files that are attached to emails from Aculab Technologies are virus-free.
2. What information we collect and why we need it
This privacy notice informs you of what to expect when we collect personal information. You may communicate with us and provide us with information in a variety of ways:
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Visiting our websites
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Entering information in our forms
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Subscribing to our e-newsletter service
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Emailing us
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Responding to our polls and surveys
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Applying for a job or are, or have been, employed.
2.1 Visiting our websites
When someone visits aculabtechnologies.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We use this to determine things like how many people visit the different sections of the website. No one's identity is revealed during the processing of this data. We don't try to track down the identities of people who visit our website. We will be upfront about our intention to gather personally identifiable information through our website and will provide an explanation of how we plan to use it.
2.2 Entering information in our forms
Information that is voluntarily entered into one of our digital or physical (printed) data collection forms is added to our Customer Relationship Manager (CRM) application. Section 3 contains all the information regarding the data we gather for the CRM and why we do so.
2.3 Subscribing to our e-newsletter service
Information that is voluntarily entered into one of our digital or physical (printed) data collection forms is added to our Customer Relationship Manager (CRM) application. Section 3 contains all the information regarding the data we gather for the CRM and why we do so.
2.4 Emailing Us
Emails sent to us directly or through forms on our website, along with any attachments, may be viewed and used by us for monitoring and security purposes. Software for email blocking or monitoring may be used to stop malicious activity on our network. Please be advised that it is your duty to make sure that any email you send to us complies with legal requirements.
3. Customer Relationship Management system (CRM)
We make use of a CRM platform to facilitate the management of our interactions with suppliers, customers, and potential clients.
3.1 The data we collect on our CRM
Aculab Technologies Collects:
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The name of your organisation including your parent department or organisation, if applicable
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Your organisation’s type, address, site, website and number of employees
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Your name, role and contact details, such as email address and phone number
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Details of meetings, phone calls, emails, agendas, outcomes, actions, minutes and other documents
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Questions, comments, queries or feedback from engagement activities
3.2 Why we collect your data
Aculab Technologies collects this data to help us:
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Track our engagement activity with you and your organisation
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Ensure our contact details are up to date
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Develop a comprehensive view of our engagement activity with you and your organisation
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Avoid duplicating meetings or communications
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Understand and analyse the type and quality of our engagement activity with you and your organisation so we can improve it
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Respond to any actions, questions, feedback or queries that you’ve raised with us
4. What’s the legal basis for the processing of your personal data?
As we are a business-to-business (B2B) company, we process data primarily on the basis of legitimate interest in accordance with ICO guidelines.
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The data you provide is used as would be expected and would have little effect on privacy even if it were accidentally disclosed to third parties.
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In accordance with ICO guidelines, we have created a Legitimate Interest Assessment (LIA) that identifies our legitimate interest, demonstrates that processing is required to achieve it, and weighs it against each person's rights, interests, and freedoms.
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Business contacts will be contacted, regardless of whether consent had previously been given or not.
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Non-business contact consent is honoured where previously asked and refused.
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By using the unsubscribe link in our emails, you can at any point revoke your consent to receive marketing communications from us. Following their opt-out, contacts who have unsubscribed won't be contacted about marketing-related topics.
5. How long we keep your data
Aculab Technologies retains your information for as long as is required to fulfil our legal and contractual obligations as well as to satisfy our legitimate interests. Aculab Technologies verifies the accuracy of the data we have on a regular basis. We delete data from our platforms as soon as it is no longer required. This pertains to information gathered from:
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Visitors to our websites
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Subscribing to our e-newsletter service
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Emailing us
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Responding to our polls and surveys
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Job applicants and current or former employees
5.1 CRM platform data
The customer information records in our CRM system are kept for contact preferences even if your account is inactive.
You have the option to have your data deleted (see section 10). For accounting, tax, and auditing purposes, invoice and payment records may be retained for extended or mandated periods of time.
6. Who will your data be shared with?
We may share your data with:
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Internal relevant teams (sales, marketing, support, finance) so that we can provide you with the best possible service
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Credit reference agencies to assess your credit score, in the context of wanting to become an invoice customer
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Third-party services to qualify resellers, distributors, customers and potential customers
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Analytics and search engine providers to optimise and improve our sites
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Any Governmental body where legal obligation complies us to share data
7. Your options to unsubscribe or opt-out
By clicking the unsubscribe links in the footer of any marketing email you receive from us, you can request that we stop sending you marketing emails at any time.
8. Security
Aculab Technologies takes information security seriously and makes sure that your personal data is stored with the right amount of protection, taking the triad of confidentiality, integrity, and availability into account.
Employees receive training on information security awareness topics, such as handling personally identifiable data. Aculab Technologies upholds several information security-related policies and procedures, which are followed through contractual obligations and disciplinary actions.
9. Complaints or queries
Aculab Technologies takes information security seriously and makes sure that your personal data is stored with the right amount of protection, taking the triad of confidentiality, integrity, and availability into account.
Employees receive training on information security awareness topics, such as handling personally identifiable data. Aculab Technologies upholds several information security-related policies and procedures, which are followed through contractual obligations and disciplinary actions.
10. Your rights
Depending on the circumstance, you may be entitled to:
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Request a copy of your personal information
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Request your information be corrected
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Request your data be erased/deleted
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Request for us to restrict the processing of your data
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Request a structured and standard formatted copy of your personal data
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Request to object to automated decision-making and profiling
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To make a request to Aculab Technologies regarding any rights, you should submit your request in writing to the address or email address provided below.
11. Supervisory authority
Aculab Technologies is a UK-based company operating in the business-to-business (B2B) market. The information supervisory authority in the UK is the Information Commissioner’s Office (ICO).
12. Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 12/10/2023.
13. How to contact us
If you want to request information about our privacy policy you can email us at data@aculab.com (monitored by the Digital Compliance Manager and deputy) or write to:
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Digital Compliance Manager
Aculab
Lakeside
2 Bramley Road
Milton Keynes
MK1 1PT
United Kingdom